SYNVERTA Privacy Policy

Effective Date: 2025 / 1 / 1

This Privacy Policy (“Policy”) explains how SYNVERTA (“the Platform”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects your information when you use our website, products, and services — including our B2B chemical trading, supplier showcase, and communication features.
Please read this Policy carefully before using our services.

1. Information We Collect

We collect only the information necessary to provide and improve our services, including but not limited to the following categories:

(1) Company and Account Information

• Company name, business license number, registered address, main contact person, job title, phone number, email, invoicing details, and tax identification number.

• Account credentials such as username, password, and login verification records.

(2) Transaction and Business Information

• Product listings, quotations, inquiries, transaction intentions, chat records, order details, and business communication history.

(3) Website Usage and Technical Data

• Access logs, IP address, device type, browser version, operating system, cookies, and website interaction records.

(4) Third-Party Sources

• Supplementary data from commercial databases, partners, or public sources (with your consent) for company verification and risk assessment.

2. Purpose of Data Use

We use your information for the following purposes:

1. To create, manage, and maintain user accounts;

2. To provide, optimize, and improve our platform services;

3. To facilitate business matching and communication between buyers and suppliers;

4. To verify company authenticity, product compliance, and legal eligibility;

5. To offer customer service and dispute resolution;

6. To fulfill legal or regulatory obligations (e.g., customs, tax, or export control requirements);

7. To send notifications, updates, or marketing communications (you may opt out at any time).

3. Information Sharing and Disclosure

We do not sell, rent, or unlawfully disclose user information.
We may share information only in the following cases:

1. With your explicit consent or authorization;

2. When necessary to provide services, such as sharing with logistics partners, payment processors, or certification bodies;

3. When required by law, regulation, or government authorities;

4. In cases of merger, acquisition, or company restructuring, provided the successor entity continues to be bound by this Policy.

4. Cookies and Similar Technologies

We use cookies, tags, and local storage technologies to:

• Maintain login sessions;

• Analyze traffic and website performance;

• Improve user experience.

You may disable cookies in your browser settings, but doing so may limit some functionalities.

5. Data Retention and Security

1. We retain your information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

2. We implement reasonable security measures — including encryption, access control, firewalls, and audits — to prevent data loss, misuse, or unauthorized access.

3. In the event of a data breach, we will notify affected users and relevant authorities as required by applicable laws.

6. Cross-Border Data Transfers

As SYNVERTA provides global services, your data may be stored or processed in countries or regions outside your own.
We comply with applicable data protection laws and implement contractual safeguards to ensure your data remains protected.

7. Your Rights

You have the right to:

1. Access, correct, or update your account information;

2. Request deletion of your personal data (except where retention is required by law);

3. Withdraw consent for specific data uses;

4. Request data portability or a copy of your data.

You may contact us at info@synverta.org, and we will process your request within a reasonable time.

8. Protection of Minors

SYNVERTA’s services are intended only for legal entities and individuals aged 18 or above.
If we discover that information from minors has been collected, we will promptly delete it.

9. Updates to This Policy

We may update this Policy periodically due to legal, technical, or service-related changes.
Revisions will be posted on our website with the updated effective date.
Significant changes will be communicated via email or in-platform notifications.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Policy or your data, please contact us:

info@synverta.org